Customer Service and Resolutions Specialist

Location:, ,

Paying: £18500 Per Annum

Contract Type: Permanent

Sector:

Hours of Work: Working 5 days out of 7, between 9am : 9pm

Working for this award-winning business in Chester, the Customer Service and Resolutions Specialist will be responsible for providing great care and service to customers before, during and after their purchase. The company’s success has been recognised both within and beyond their industry, having won a prestigious \”Best in Industry\” award for the last four years, and have been recognised by the London Stock Exchange Group as one of the \”1,000 companies to inspire Britain\”. The Customer Service and Resolutions Specialist will be rewarded with a staff pension, private medical insurance, death in service scheme, enhanced maternity and paternity pay, long service awards and staff discount.

To apply for the Customer Service and Resolutions Specialist, you will have a proven background in an office-based  customer service/ customer care role and you will have a strong track record of successfully resolving complaints using excellent negotiation skills. The Customer Service and Resolutions Specialist will have an excellent eye for detail, exceptional communication skills and an ability to maintain detailed notes on cases.

Key Responsibilities:
Due to the expansion of the business, the client is looking for additional Customer Service and Resolutions Specialists to join their friendly team in February 2018. You will be responsible for providing great care and service to customers before, during and after their purchase.
You will be taking inbound calls and emails, providing a positive and pro-active resolution service for any issues that customers may have. This will vary from routine queries to complex issues and complaints, and you will need to work with the customer and colleagues across the business to achieve a solution that helps the customer have a great experience with the company.
You will be responsible for managing a caseload of customer contacts, and ensuring customers receive a response within agreed service targets. You will also be responsible for keeping detailed written records of cases, and escalating any high priority cases in line with company policy.

Essential Skills:
You will be a compassionate and customer-orientated team player with a commitment to great service and an ability to \”think outside the box\” in order to provide a solution.
Previous experience in a customer services/ customer care role is essential, and you will have a strong track record of successfully resolving complaints using excellent negotiation skills.
You will have an excellent eye for detail, fantastic communication skills and an ability to maintain detailed notes on cases.
ou will be proactive, reliable and have an ability to spot problems to prevent them escalating before they happen.
Experience in a sales or cross selling role would be beneficial (but isn\’t essential) and conflict resolution training or experience would be welcome but is not required.

Keywords:  Customer service, customer care, complaints, complaint handling, resolution, contact centre, call centre,  inbound calls
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Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

We are an equal opportunities agency and welcome applicants from all backgrounds

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